Social Media Stream

Expertise and Training ClinicalPsych-support Clinicians: Expertise and Training One of the main reasons for Clinicalpsych-support success lies in the experience our clinicians bring to ADHD assessments. They possess a wealth of experience and specialist training in ADHD diagnosis, ensuring they are well-versed in the latest research and diagnostic techniques. This expertise is fundamental in providing accurate assessments for both adults and children. ‍ Clinicalpsych-support team comprises of clinical psychologists, Neurodevelopmental Specialist and psychiatrists who are not only experts in mental health but also possess a deep understanding of neurodevelopmental conditions. ‍ Our clinicians consider the context in which the individual operates, understanding that ADHD assessments are not only about the individual's traits but also about how these traits interact with their environment. ‍ To gather information, our clinicians conduct in-depth interviews with patients or parents to understand how ADHD symptoms may impact the patients' daily lives. Additionally, direct observations, whether in a clinical setting or through collaboration with other professionals such as teachers, contribute valuable insights to the assessment process. ‍ Transparent Communication We understand the anxiety and concerns that can surround ADHD assessments. Therefore, ClinicalPsych-support focuses on transparent communication with patients and parents throughout the assessment process. Our clinicians ensure that individuals and families are informed and actively involved at every stage, fostering collaboration and trust. ‍ Attention Deficit Hyperactivity Disorder (ADHD) can affect each individual differently. The proper diagnosis means you can move forward confidently, knowing you can access the expert support you need to thrive. ‍

ADHD Adult Assessments Who will carry out the assessment? The diagnostic assessment is carried out by a specialist that has specific training, qualifications and experience in assessing ADHD who are experts in identifying ADHD in people aged 18 and over. Our specialists belong to governing bodies and have years of experience in carrying out ADHD Assessments. Will a private diagnosis be accepted by the NHS? Our assessments fully comply with NICE guidelines, and we use the highest quality and well-regarded clinical model within our service. We are also in the process of partnership with trusted NHS providers to support NHS Trusts and ICBs with waiting lists. This means a diagnosis made by our service will be accepted by the NHS. Where will I be seen Our assessments are carried out online with our specialists to ensure that patients from all over the country are waiting no longer than 4 weeks. We currently have our clinic in the heart of Birmingham and it is designed to be as comfortable, calming and friendly as possible. What will happen in the assessment? The diagnostic assessment is carried out by either a clinical psychologist or psychiatrist, who are experts in identifying ADHD in adults. During the appointment, they will carry out a thorough clinical interview using the DIVA-2, which covers questions about how your symptoms or traits are impacting on your life at home and at work, your relationships, plus what you were like as a child. They will compile all of the information that has been gathered during and prior to the assessment and consider this against the DSM-5 criteria to determine whether you do, or don't, meet the threshold for a diagnosis of ADHD. The outcome will be explained to you on the day, along with recommendations for adjustments at home and work as well as support options available to you. What will happen in the assessment? The diagnostic assessment is carried out by either a Neurodevelopmental Specialist, who are experts in identifying ADHD in adults. During the appointment, they will carry out a thorough clinical interview using the DIVA-2, which covers questions about how your symptoms or traits are impacting on your life at home and at work, your relationships, plus what you were like as a child. They will compile all of the information that has been gathered during and prior to the assessment and consider this against the DSM-5 criteria to determine whether you do, or don't, meet the threshold for a diagnosis of ADHD. The outcome will be explained to you on the day, along with recommendations for adjustments at home and work as well as support options available to you. What post-diagnostic support can I access? If the results of the assessment indicate that you have ADHD, we will go through all the relevant support options with you. This usually looks like a ‘menu’ of possibilities (including coaching and therapeutic options) and we'll help you select those you feel would work best for you. If you choose to opt for medication to treat your symptoms, a bespoke report will be directed to your GP who will assist you. What happens if I'm not diagnosed? Our assessment process includes a free screening stage, carried out by our triage team. They will look at information contained within your referral, as well as scores from a well-researched and clinically validated screening tool. ‍‍This information will show whether ADHD is indicated, or not. And even though it’s not diagnostic, it will enable you to make an informed decision as to whether to proceed with a full assessment before making any financial commitment. However, it is important to understand that despite the screening process being positive for ADHD, sometimes the outcome of the assessment will be a non-diagnosis. ‍‍This means you don't meet the threshold to be diagnosed with ADHD. If this is the case for you, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. If it's not ADHD then why do I feel different? We know that often clients attend their assessment with the feeling that the process will confirm something they already know. So, coming away from an assessment having been told that ADHD isn't diagnosed can be quite distressing and/or difficult to understand. ADHD can be tricky to diagnose later in life, and often symptoms or traits of ADHD can overlap with other psychological or psychiatric conditions e. g. anxiety, trauma or attachment disorder. Choosing an appropriately experienced and skilled clinician will mean that they can carefully unpick your symptoms and work with you to identify whether the way you feel is due to a neurodevelopmental condition like ADHD, or because of some other difficulties you may have faced in your life. If you do not receive a diagnosis, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. I don't have anyone to help with the pre-assessment questionnaires, will this affect my assessment? We ask someone who knows you well to support the assessment process by giving extra information. This is because the Diagnostic Statistical Manual (DSM-5) states that to meet the threshold for a diagnosis of ADHD, symptoms/traits/behaviours must have been present from childhood. Put simply, ADHD is a neurodevelopmental condition caused by physiological differences in the brain, so will have been with you all your life. However, we understand that some people won't have anyone to support the process, and while this can make it trickier to conclude the assessment, it won't prevent the assessment from going ahead. If you aren't able to find someone to support you, we would advise you to bring as much information as you can that shows your strengths and needs as a child, for example old school reports. How long will I have to wait before I am assessed? This often depends upon how quickly we receive the pre-assessment information, but once we've received all questionnaires, we aim to provide an assessment appointment within four to six weeks. Does ADHD look different in women? While the assessment process and diagnostic criteria are the same across the gender spectrum, it is true that ADHD in women can present very differently than in men. The criteria on which a diagnosis is made is largely known to be associated with symptoms in men and this can mean that women who have ADHD may go undiagnosed. Men often present their symptoms in a more obvious or ‘stereotypical’ way, for example they may present with more challenging behaviours, be more physically hyperactive or boisterous. Whereas women may have more subtle traits such as being easily distracted, having a tendency to daydream, being disorganised and forgetful. Having assessed thousands of individuals for ADHD, we are used to seeing it present in many different ways. Our team are very well trained in understanding the female presentation of ADHD and are fully aware that traits and symptoms can be trickier to see in women and girls. Please visit our article on ‘female profile’. Autism adults Will a private diagnosis be accepted by the NHS? Our assessments fully comply with NICE guidelines, and we use the highest quality and well-regarded clinical model within our service. We are also approaching Trusted NHS providers and have capacity and resources to support different NHS Trusts and ICBs with waiting lists. This means that a diagnosis made by our service will be accepted by the NHS. Who will carry out the assessment? The assessment is carried out by one of our specialists who are trained, qualified and experienced in carrying out neurodevelopmental assessments. Our team are expertly trained and registered healthcare professionals in diagnosing autism in people aged 18 and over and they are all governed by registered bodies such as NMC etc. Where will I be seen Our assessments are carried out online with our specialists to ensure that patients from all over the country are waiting no longer than 2 weeks. We currently have our clinic in the heart of Birmingham and it is designed to be as comfortable, calming and friendly as possible. What will happen in the assessment? During the appointment, we will carry out a thorough clinical interview, which will cover a range of issues relating to your life experience. Our aim is to make you feel heard and understood. As autism can present in a similar way to other conditions, our job is to differentiate between those and autism itself, in order to give you an accurate opinion on your presentation. Once the assessment is complete, you will have time to ask questions about the outcome. What post-diagnostic support can I access? Following your autism assessment, whether diagnosed or not, our expert team will guide you on what support options are available to you at ClinicalPsych-support. These can include therapeutic treatment packages, provided by clinical and counselling specialists within our wellbeing service, or, where clinically appropriate, we can ask your GP to make an onward referral for another type of assessment. What happens if I'm not diagnosed? Our assessment process includes a free screening stage, carried out by our triage team and led by our specialists. They will look at information contained within your referral, as well as scores from a well-researched and clinically validated screening questionnaire. ‍This information will show whether autism is indicated, or not. And even though it’s not diagnostic, it will enable you to make an informed decision as to whether to proceed with a full assessment before making any financial commitment. However, it is important to understand that despite the screening process being positive for autism, sometimes the outcome of the assessment will be a non-diagnosis. ‍This means you don't meet the threshold to be diagnosed with autism. If this is the case for you, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment, should this be clinically appropriate. If it's not autism, then why do I feel different? What do I do now? We know that often clients attend their assessment with the feeling that the process will confirm something they already know. So, coming away from an assessment having been told that autism isn't diagnosed can be quite distressing and difficult to understand. Autism can be tricky to diagnose later in life, and often symptoms or traits of autism can overlap with other psychological or psychiatric conditions e. g. PTSD or Bipolar. Choosing an appropriately experienced and skilled clinician will mean that they can carefully unpick your symptoms and work with you to identify whether the way you feel is due to a neurodevelopmental condition like autism, or because of some other difficulties you may have faced in your life. If you do not receive a diagnosis, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. Is autism different in women? While the assessment process and diagnostic criteria are the same across the gender spectrum , it is true that autistic women can present very differently. The criteria on which a diagnosis is made is largely known to be associated with symptoms in men and this can mean that women who are autistic may go undiagnosed. Men often present their symptoms in a more obvious or ‘stereotypical’ way, whereas women may have more subtle traits. This is because women often learn how to hide their symptoms (mask) in order to fit in with their peers. Having assessed thousands of people for autism, we are used to seeing it present in many different ways. Our assessments are designed to take masking and camouflaging into account – especially in women. Our team are very well trained in understanding the female presentation of autism and know that traits and symptoms can be trickier to see in women. I don’t have anyone to help with the pre-assessment questionnaires, will this affect my assessment? We ask someone who knows you well to support the assessment process by giving extra information. This is because the Diagnostic Statistical Manual (DSM-5) states that to meet the threshold for a diagnosis of autism, symptoms/traits/behaviours must have been present from childhood. Put simply, autism is a neurodevelopmental condition caused by physiological differences in the brain, so will have been with you all your life. However, we understand that some people won't have anyone to support the process, and while this can make it trickier to conclude the assessment, it won't prevent the assessment from going ahead. If you aren't able to find someone to support you, we would advise you to bring as much information as you can that shows your strengths and needs as a child, for example old school reports. How long is the waiting list? This often depends upon how quickly we receive the pre-assessment information, but once we've received all questionnaires, we aim to provide an assessment appointment within four to six weeks. Where do you carry out the assessments? We are able to quickly mobilise our services anywhere in the country and can use NHS estates or provide our own. What specialist assessments do you provide to the NHS? We are expert providers of autism and ADHD diagnostic assessments for patients across the lifespan. What quality and governance measures do you have in place? We are proud to be completing our application for the Care Quality Commission and ensure we apply the requirements of the Health and Social Care Act (2008) across the service, whether activity is ‘regulated’ or not. We also have robust clinical governance processes in place to ensure safe, efficient and effective care for our patients. What clinical models do you use? Are they NICE compliant? Yes, all our assessments are fully NICE compliant. We utilise different clinical models depending on the age of the patient and the type of assessment. With access to a full multidisciplinary team of clinical psychologists, speech and language therapists, occupational therapists, paediatricians, psychiatrists and nurse practitioners, we are able to adapt our clinical models to suit the needs of your patient group and the budget available. How quickly could you help us? We can mobilise new contracts within weeks. With the support of our experienced leadership team, we can ensure the most efficient use of your time. How do you provide assurance around activity and quality during the contract period? We believe in collaboration, transparency and ensuring an open dialogue with our NHS commissioners. As such, we have developed what we believe to be an unrivalled reporting process, carried out by our dedicated business intelligence team. It is centred around activity to target, compliance with key performance indicators, patient feedback and satisfaction. We routinely receive exceptional feedback from our patients and service users. We are looking forward to receiving similar feedback from Trust and ICB colleagues on the quality of our activity reports. Can you assess for people of all ages? Yes. Our neurodevelopmental service provides assessments to children from two (six for ADHD) to 18 years of age, with no upper limit for adult patients. (We have assessed patients who are over 80 years old!) Are you CQC registered? We are proud to state that we are in the process of submitting our application to the CQC to become registered for treatment of disease, disorder or injury. This means that in addition to providing diagnostic assessments, we can also provide bespoke treatment and aftercare services. I've had my assessment; how long will it take to receive my report? Your full diagnostic report will usually be sent out to you within eight weeks of the conclusion of the assessment. We can provide a short letter confirming the diagnostic outcome while you wait for the full report. Just ask us. Can I access post-diagnostic support through ClinicalPsych-Support ? Anyone can access our bespoke aftercare plans online at ClinicalPsych-support, following an assessment patients will recieve a feedback appointment to discuss their diagnosis and possible aftercare options should they then wish to continue receiving support. At this current time our assessments are carried out online with our current clinic space based at the heart of Birmingham. Details of our self-funded bespoke aftercare and treatment plans can be found when speaking with our specialists. Some cases, following an ADHD assessment, we may be able to provide treatment with medication, depending on the type of arrangement we have with your local Trust or ICB. Our clinicians will be able to provide further information on suitable treatment options following the assessment if you/your child are diagnosed with ADHD. We offer support and care alongside your journey. Each individual is unique. We all fit into the context of our world, our history, our genetics, and values and beliefs. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive. We want to understand you. We want to support you.

NHS How we can help How we can help We know that NHS Trusts all over the UK are often faced with high demand for neurodevelopmental assessments and, as a result, struggle with long waiting lists. Many neurodevelopmental assessments are typically managed alongside complex services such as child and adolescent mental health or paediatric departments. ClinicalPsych-support can support Trusts with waiting list initiatives, helping to free-up resources and capacity while enabling patients to access high-quality, NICE compliant neurodevelopmental assessments. This means shorter/ no waiting times in comparison to the typical wait (often 2-3 years) With years of experience in working with Trusts and ICBs, we can share our learning and help with all aspects of the initiative: from developing a service specification, to data sharing assurances and contracting, through to mobilisation, delivery and exit planning. We can help with caseloads from 50 to 1500 and beyond. Why Choose ClinicalPsych-Support We are MDT, NICE Guideline Compliant with assessments We have a large capacity team, and we assess online to ensure that waiting times are minimal/non. We can deliver efficient assessments all across the country with bespoke aftercare. We are a Clinically Led by Specialists that have been experienced in this field for over 15 years. Our Ethics and Morals always keep our patient at the centre of our work. We offer full support to Commissioners and Trusts from the early initial referral phase, to assessment, outcome, delivery and aftercare phase. Our specialists can support the development of a waiting list initiative from start to finish. We have a Team of specialists who are actively monitoring the service resources, waiting times, service friendly materials, bespoke packages, aftercare options etc. To ensure we offer unique care to unique individuals. We have a Dedicated Quality Assurance team to monitor client’s journey to ensure they are heard.

Refund Policy ClinicalPsych-Support Refund Policy ClinicalPsych-Support’s initial assessment fee is non-refundable. This allows us to plan clinics and not have important resources unassigned and unproductive. Our goal is to help as many people as possible. On rare occasions, at the total and absolute discretion of the ClinicalPsych-Support management team, a refund can be made as long as we are able to fill the assessment appointment in good time with adequate notice. In this regard, our decision is final, you should consider the assessment deposit as generally non-refundable.

What is a QB Test QbCheck is a computer-based test that utilises evidence-based methods to objectively measure attention, activity, and impulsivity—the core symptoms of ADHD. At ADHD 360, we have seamlessly integrated QbCheck into our comprehensive ADHD assessment and treatment process. This invaluable tool significantly enhances our understanding of an individual’s ADHD symptoms. The results obtained from a QbCheck support the creation of personalised treatment plans, ensuring that each individual receives tailored care. To be eligible for a QbCheck, individuals must be between the ages of 6 and 60 and have access to a laptop or computer equipped with a webcam. If you meet the eligibility criteria, QbCheck becomes an integral part of both your pre-assessment to-do list and your ongoing treatment journey. This allows us to evaluate progress, fine-tune treatment plans, and ensure the most effective care throughout your ADHD treatment journey. For more detailed information about QbCheck and its role in the ADHD 360 journey, please visit our QbCheck page here.

Privacy Policy A Privacy Notice is a statement issued by Clinicalpsych-support to clients, service users, visitors and the public. The Privacy Notice describes how we collect, use, retain and disclose the personal information which we hold. It is sometimes also referred to as a Privacy Statement or Fair Processing Statement. At Clinicalpsych-support we pride ourselves on integrity and trust, and with upholding the highest standards of privacy and confidentiality, whether you are accessing one of our independent services or an NHS service. This Privacy Notice is part of our commitment to ensure that we process your personal information fairly and lawfully. Legislation and guidance we adhere to The key pieces of legislation and guidance that Clinicalpsych-Support adhere to are listed below: · UK General Data Protection Regulation; · The Data Protection Act 2018; · The Human Rights Act 1998; · The Common Law Duty of Confidence; · The Caldicott Principles; · Information Commissioner's Office Guidance; · NHS Guidance; · Other relevant Professional codes of conduct and standards. All organisations providing care for the NHS or on their behalf must follow the same strict policies and controls. In line with these, Clinicalpsych-support holds data in accordance with the NHS Records Management Code of Practice, as well as other national guidelines on best practice. How we collect personal information We collect personal information from you and from third parties (anyone acting on your behalf, for example, health care providers, case managers, solicitors, your employer and so forth). We collect personal information from you: Through your contact with us, including by phone, by email, through our websites, by post, by filling in application or other forms, or face to face (for example, in consultations, diagnosis and treatment). We also collect information from other people and organisations: For all of our clients, we may collect information from: · Your parent or guardian if you are under 18 years old; · A family member, or someone else acting on your behalf; · Your GP, and other health care professionals and health care providers; If we provide you with services through an insurance policy, we may collect information from your insurance provider. If we provide you with occupational health services, we may collect information from · Your employer. · Your employer’s insurance provider, if you are covered by an insurance policy that your employer has taken out. If we provide you with legal services, we may collect information from your solicitor. If we provide you with an NHS service under one of our NHS contracts, we may collect information from public sector commissioners who are paying for the services we provide to you. Categories of personal information We process two categories of personal information about you: Standard personal data we may ask you for and hold includes: · Name · Date of Birth · Post code · Address · Email · NHS or Hospital/GP details · Appointment dates and times Special category data includes: · Information about your physical and mental health (we may get this information from application forms you have filled in, from notes and reports about your health and any relevant treatment and care you have received from a third party). · Information about a disability and/or your support needs. · Information about your race, ethnic origin and religion (we may get this information from your treatment preferences to allow us to provide care that is tailored to your needs). · Information about any criminal convictions and offences, if relevant. ‍ Purposes for processing your personal information and our legal basis for processing This privacy information sets out the purposes for which we process your personal information. We have also documented the legal reasons for which we may process your personal information. Our lawful basis for processing your personal data falls under several legal bases and exemptions under UK GDPR depending on the context, including legitimate interests. The common law duty of confidentiality may also be invoked where you may have consented to a third party to provide us with your personal data (for example, another health care professional, such as your GP has referred you to one of our services). In regard to special categories of personal data, our lawful exemption to process your personal data relates to article 9 of the GDPR, which is: · “necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to… conditions and safeguards”. (GDPR, article9(2)(h)) Other legitimate interests we may have in processing your data can include: · it is necessary to establish, make or defend legal claims (for example if you are a client of our medico-legal service); · it is necessary for a purpose designed to protect the public against dishonesty, malpractice or other seriously improper behaviour (for example, investigations in response to a safeguarding concern, a client’s complaint or a regulator telling us about an issue); · it is in the public interest, in line with any laws that apply; · we have your permission. We will only ask you for permission to process your personal information if there is no other legal reason for us to process it. If we need to ask for your permission, we will make it clear that this is what we are asking for and will not proceed without your consent. ‍ Research projects Clinicalpsych-support may from time to time engage in or run research projects aimed at contributing to the wider field of promoting psychological health and wellbeing. If you are involved in any research with us, we will always clearly explain what we intend to do with your personal data and ask for your consent before we process your personal data. In these circumstances, the research will be ethically approved by the relevant authorities, and any personal data will be anonymised. It may be that your personal data is combined with other people's information for research and statistical purposes. You cannot be identified from this information, and we will only share information in line with legal agreements which set out an agreed and limited purpose, and prevent the information being used for another purpose or commercial gain. Who will handle your personal data? Any information you provide to Clinicalpsych-support will only be made available to people who have a right to it. All members of staff at Clinicalpsych-support, clinical and administrative, are bound by very strict professional standard sand rules of confidentiality. They sign a confidentiality agreement which restricts the sharing of any personal information which they may become party to as a result of their employment and we would take any breach of this agreement very seriously. ‍ When will your information be shared? Some of our services rely on working closely with and coordinating care with other health care professionals or other professionals such as your employer’s occupational health department, your insurance provider, or your solicitor. In order to provide you with the best experience and treatment, we may share information about you with other professionals. Information sharing is governed by specific rules and laws (including the Common Law duty of confidentiality) and our employees would not share any of your personal data or aspect of your treatment with a third party without your prior consent. The only exception to this would be if they felt that you or someone close to you was in immediate danger of serious harm, or if they were compelled to do so by a legal order. ‍ ‍ For our NHS contracts ‍ Clinicalpsych-support is compelled to provide certain data to the NHS as part of our contract. This includes but is not limited to: address; postcode; telephone number; NHS number; any disabilities and long-term conditions; and the dates and times of your appointments. For SmartSurvey ‍ We may provide you/your child’s school with the option of submitting an electronic questionnaire through a third party, SmartSurvey. In accordance with the GDPR storage limitation principle, the personal data submitted will be stored by the third party, SmartSurvey, for as long as is necessary for the purpose for which that information is processed. Please find SmartSurvey Privacy Policy here, and Security Statement here. Once your questionnaire/your child’s questionnaire has been received by Clinicalpsych-support via the third party, the data will be erased from their system and inputted into our patient record system, a patient management program that is securely hosted on the NHS N3network and accessed via Multi Factor Authentication. Responses to this questionnaire will be kept on this secure online server. ‍ How your information is retained and kept safe Clinicalpsych-support takes information security and the records management of your personal data very seriously, ensuring that your information is retained in secure electronic and paper records and access is restricted to only those who require it. The Data Protection Act 2018 and UKGDPR regulate the processing of personal information. Strict principles govern our use of personal information and our duty to ensure it is kept safe and secure. Clinicalpsych-support is registered with the Information Commissioner's Office(ICO). Confidentiality Everyone working for ClinicalPsych-Support limited is subject to the Common Law duty of confidentiality and data protection laws. Information provided in confidence will only be used for the purposes to which you consent, unless there are other circumstances covered by the law. This is reinforced under our internal Confidentiality Policy, where all staff are required to protect your information, inform you of how your information will be used and allow you to decide if and how your information can be shared. This will be noted in your records. All ClinicalPsych-Support staff are required to undertake annual training in data protection, confidentiality, information management and record control and information security. How long we keep your personal information for We keep your personal information in line with set periods based on the following criteria: · How long you have been a client with us; · How long it is reasonable to keep records to show we have met the obligations we have to you and by law; · Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations. If you would like more information on how long we will keep your information for, please contact enquiries@ClinicalPsych-Support .co.uk ‍ Your Subject Access Rights You have the certain rights in relation to your personal information listed below: · The right to be informed: an organisation’s obligation to be transparent of how they use an individual’s personal data (Privacy Notice). · The right of access; allows individuals to obtain a copy of their personal data (Subject Access). · The right to rectification: an individual can request their personal data to be rectified if it is in accurate or incomplete. · The right to erasure: an individual can request the deletion or removal of personal data that is no longer necessary for the purposes of processing. (Right to be forgotten). · The right to restrict processing: an organisation must stop processing or erase data if the individual's interests override the organisation's legitimate grounds for processing data (where the organisation relies on its legitimate interests as a reason for processing data). · The right to data portability: allows individuals to obtain and transmit their personal data to another controller. · The right to object: an individual can request a stop to their data being processed if processing is based on public interest or legitimate interest. · Rights in relation to automated decision making and profiling: an individual can request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, unless overridden by legal requirements. Please note that your rights are not absolute, and we will let you know in our correspondence with you how we will be able to comply with your request. If you make a request, we will ask you to confirm your identity if we need to and provide some information that will help us deal with your request. If we cannot meet your request, we will explain why. In order to make a request in relation to your subject access rights, please contact enquiries@ClinicalPsych-Support.co.uk. ‍ Contact ClinicalPsych-Support if you have a complaint or concern We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously. You can submit a complaint via email to enquiries@ClinicalPsych-Support .co.uk Or you can contact: Data Protection Officer at ClinicalPsych-Support FAO Kaleidoscope Consultants, dpo.ClinicalPsych-Support @kdpc.uk If you are dissatisfied with your response, you also have a right to make a complaint to the local supervisory authority, which in the UK is the Information Commissioner: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Updates to our Privacy Policy If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, process and share your personal data. Further information Clinicalpsych-support will handle your personal information in ways that respect your rights and promotes your health and wellbeing. However, if you have any concerns about privacy and confidentiality, or want to know more about the arrangements that Clinicalpsych-support has put in place to follow the outlined commitment please contact Clinicalpsych-support on 01227 379099, or at enquires@ClinicalPsych-Support .co.uk. ‍ Privacy information in relation to our website We may process data about your use of our website and services ("usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. Our legitimate interests, namely monitoring and improving our website and services. We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data”). The enquiry data may be processed for the purposes of offering a service. The enquiry data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and services and communications with users. We may process information contained in or relating to any communication that you send to us ("correspondence data”). This can also include CV’s and/or job applications submitted through our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our recruitment processes. Although we will not hold your personal information once a job vacancy recruitment process has been completed, unless we seek your prior consent to do so. Linked Policies/Templates · Staff Confidentiality agreement (template) · Visitor non-disclosure and confidentiality agreement (template) · Confidentiality policy · Consent policy · Data protection impact assessment policy · Subject Access Request Policy · Subject Access Request Form Template · Complaints and Concerns policy

Frequently Asked Questions Who will carry out the assessment? The diagnostic assessment is carried out by a specialist that has specific training, qualifications and experience in assessing ADHD who are experts in identifying ADHD in people aged 18 and over. Our specialists belong to governing bodies and have years of experience in carrying out ADHD Assessments. Will a private diagnosis be accepted by the NHS? Our assessments fully comply with NICE guidelines, and we use the highest quality and well-regarded clinical model within our service. We are also in the process of partnership with trusted NHS providers to support NHS Trusts and ICBs with waiting lists. This means a diagnosis made by our service will be accepted by the NHS. Where will I be seen Our assessments are carried out online with our specialists to ensure that patients from all over the country are waiting no longer than 4 weeks. We currently have our clinic in the heart of Birmingham and it is designed to be as comfortable, calming and friendly as possible. What will happen in the assessment? The diagnostic assessment is carried out by either a clinical psychologist or psychiatrist, who are experts in identifying ADHD in adults. During the appointment, they will carry out a thorough clinical interview using the DIVA-2, which covers questions about how your symptoms or traits are impacting on your life at home and at work, your relationships, plus what you were like as a child. They will compile all of the information that has been gathered during and prior to the assessment and consider this against the DSM-5 criteria to determine whether you do, or don't, meet the threshold for a diagnosis of ADHD. The outcome will be explained to you on the day, along with recommendations for adjustments at home and work as well as support options available to you. What will happen in the assessment? The diagnostic assessment is carried out by either a Neurodevelopmental Specialist, who are experts in identifying ADHD in adults. During the appointment, they will carry out a thorough clinical interview using the DIVA-2, which covers questions about how your symptoms or traits are impacting on your life at home and at work, your relationships, plus what you were like as a child. They will compile all of the information that has been gathered during and prior to the assessment and consider this against the DSM-5 criteria to determine whether you do, or don't, meet the threshold for a diagnosis of ADHD. The outcome will be explained to you on the day, along with recommendations for adjustments at home and work as well as support options available to you. What post-diagnostic support can I access? If the results of the assessment indicate that you have ADHD, we will go through all the relevant support options with you. This usually looks like a ‘menu’ of possibilities (including coaching and therapeutic options) and we'll help you select those you feel would work best for you. If you choose to opt for medication to treat your symptoms, a bespoke report will be directed to your GP who will assist you. What happens if I'm not diagnosed? Our assessment process includes a free screening stage, carried out by our triage team. They will look at information contained within your referral, as well as scores from a well-researched and clinically validated screening tool. ‍‍This information will show whether ADHD is indicated, or not. And even though it’s not diagnostic, it will enable you to make an informed decision as to whether to proceed with a full assessment before making any financial commitment. However, it is important to understand that despite the screening process being positive for ADHD, sometimes the outcome of the assessment will be a non-diagnosis. ‍‍This means you don't meet the threshold to be diagnosed with ADHD. If this is the case for you, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. If it's not ADHD then why do I feel different? We know that often clients attend their assessment with the feeling that the process will confirm something they already know. So, coming away from an assessment having been told that ADHD isn't diagnosed can be quite distressing and/or difficult to understand. ADHD can be tricky to diagnose later in life, and often symptoms or traits of ADHD can overlap with other psychological or psychiatric conditions e. g. anxiety, trauma or attachment disorder. Choosing an appropriately experienced and skilled clinician will mean that they can carefully unpick your symptoms and work with you to identify whether the way you feel is due to a neurodevelopmental condition like ADHD, or because of some other difficulties you may have faced in your life. If you do not receive a diagnosis, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. I don't have anyone to help with the pre-assessment questionnaires, will this affect my assessment? We ask someone who knows you well to support the assessment process by giving extra information. This is because the Diagnostic Statistical Manual (DSM-5) states that to meet the threshold for a diagnosis of ADHD, symptoms/traits/behaviours must have been present from childhood. Put simply, ADHD is a neurodevelopmental condition caused by physiological differences in the brain, so will have been with you all your life. However, we understand that some people won't have anyone to support the process, and while this can make it trickier to conclude the assessment, it won't prevent the assessment from going ahead. If you aren't able to find someone to support you, we would advise you to bring as much information as you can that shows your strengths and needs as a child, for example old school reports. How long will I have to wait before I am assessed? This often depends upon how quickly we receive the pre-assessment information, but once we've received all questionnaires, we aim to provide an assessment appointment within four to six weeks. Does ADHD look different in women? While the assessment process and diagnostic criteria are the same across the gender spectrum, it is true that ADHD in women can present very differently than in men. The criteria on which a diagnosis is made is largely known to be associated with symptoms in men and this can mean that women who have ADHD may go undiagnosed. Men often present their symptoms in a more obvious or ‘stereotypical’ way, for example they may present with more challenging behaviours, be more physically hyperactive or boisterous. Whereas women may have more subtle traits such as being easily distracted, having a tendency to daydream, being disorganised and forgetful. Having assessed thousands of individuals for ADHD, we are used to seeing it present in many different ways. Our team are very well trained in understanding the female presentation of ADHD and are fully aware that traits and symptoms can be trickier to see in women and girls. Please visit our article on ‘female profile’. Autism adults Will a private diagnosis be accepted by the NHS? Our assessments fully comply with NICE guidelines, and we use the highest quality and well-regarded clinical model within our service. We are also approaching Trusted NHS providers and have capacity and resources to support different NHS Trusts and ICBs with waiting lists. This means that a diagnosis made by our service will be accepted by the NHS. Who will carry out the assessment? The assessment is carried out by one of our specialists who are trained, qualified and experienced in carrying out neurodevelopmental assessments. Our team are expertly trained and registered healthcare professionals in diagnosing autism in people aged 18 and over and they are all governed by registered bodies such as NMC etc. Where will I be seen Our assessments are carried out online with our specialists to ensure that patients from all over the country are waiting no longer than 2 weeks. We currently have our clinic in the heart of Birmingham and it is designed to be as comfortable, calming and friendly as possible. What will happen in the assessment? During the appointment, we will carry out a thorough clinical interview, which will cover a range of issues relating to your life experience. Our aim is to make you feel heard and understood. As autism can present in a similar way to other conditions, our job is to differentiate between those and autism itself, in order to give you an accurate opinion on your presentation. Once the assessment is complete, you will have time to ask questions about the outcome. What post-diagnostic support can I access? Following your autism assessment, whether diagnosed or not, our expert team will guide you on what support options are available to you at ClinicalPsych-support. These can include therapeutic treatment packages, provided by clinical and counselling specialists within our wellbeing service, or, where clinically appropriate, we can ask your GP to make an onward referral for another type of assessment. What happens if I'm not diagnosed? Our assessment process includes a free screening stage, carried out by our triage team and led by our specialists. They will look at information contained within your referral, as well as scores from a well-researched and clinically validated screening questionnaire. ‍This information will show whether autism is indicated, or not. And even though it’s not diagnostic, it will enable you to make an informed decision as to whether to proceed with a full assessment before making any financial commitment. However, it is important to understand that despite the screening process being positive for autism, sometimes the outcome of the assessment will be a non-diagnosis. ‍This means you don't meet the threshold to be diagnosed with autism. If this is the case for you, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment, should this be clinically appropriate. If it's not autism, then why do I feel different? What do I do now? We know that often clients attend their assessment with the feeling that the process will confirm something they already know. So, coming away from an assessment having been told that autism isn't diagnosed can be quite distressing and difficult to understand. Autism can be tricky to diagnose later in life, and often symptoms or traits of autism can overlap with other psychological or psychiatric conditions e. g. PTSD or Bipolar. Choosing an appropriately experienced and skilled clinician will mean that they can carefully unpick your symptoms and work with you to identify whether the way you feel is due to a neurodevelopmental condition like autism, or because of some other difficulties you may have faced in your life. If you do not receive a diagnosis, our clinical team will still be able to provide recommendations for further support and we may even be able to ask your GP to make an onward referral for another type of assessment should this be clinically appropriate. Is autism different in women? While the assessment process and diagnostic criteria are the same across the gender spectrum , it is true that autistic women can present very differently. The criteria on which a diagnosis is made is largely known to be associated with symptoms in men and this can mean that women who are autistic may go undiagnosed. Men often present their symptoms in a more obvious or ‘stereotypical’ way, whereas women may have more subtle traits. This is because women often learn how to hide their symptoms (mask) in order to fit in with their peers. Having assessed thousands of people for autism, we are used to seeing it present in many different ways. Our assessments are designed to take masking and camouflaging into account – especially in women. Our team are very well trained in understanding the female presentation of autism and know that traits and symptoms can be trickier to see in women. I don’t have anyone to help with the pre-assessment questionnaires, will this affect my assessment? We ask someone who knows you well to support the assessment process by giving extra information. This is because the Diagnostic Statistical Manual (DSM-5) states that to meet the threshold for a diagnosis of autism, symptoms/traits/behaviours must have been present from childhood. Put simply, autism is a neurodevelopmental condition caused by physiological differences in the brain, so will have been with you all your life. However, we understand that some people won't have anyone to support the process, and while this can make it trickier to conclude the assessment, it won't prevent the assessment from going ahead. If you aren't able to find someone to support you, we would advise you to bring as much information as you can that shows your strengths and needs as a child, for example old school reports. How long is the waiting list? This often depends upon how quickly we receive the pre-assessment information, but once we've received all questionnaires, we aim to provide an assessment appointment within four to six weeks. Where do you carry out the assessments? We are able to quickly mobilise our services anywhere in the country and can use NHS estates or provide our own. What specialist assessments do you provide to the NHS? We are expert providers of autism and ADHD diagnostic assessments for patients across the lifespan. What quality and governance measures do you have in place? We are proud to be completing our application for the Care Quality Commission and ensure we apply the requirements of the Health and Social Care Act (2008) across the service, whether activity is ‘regulated’ or not. We also have robust clinical governance processes in place to ensure safe, efficient and effective care for our patients. What clinical models do you use? Are they NICE compliant? Yes, all our assessments are fully NICE compliant. We utilise different clinical models depending on the age of the patient and the type of assessment. With access to a full multidisciplinary team of clinical psychologists, speech and language therapists, occupational therapists, paediatricians, psychiatrists and nurse practitioners, we are able to adapt our clinical models to suit the needs of your patient group and the budget available. How quickly could you help us? We can mobilise new contracts within weeks. With the support of our experienced leadership team, we can ensure the most efficient use of your time. How do you provide assurance around activity and quality during the contract period? We believe in collaboration, transparency and ensuring an open dialogue with our NHS commissioners. As such, we have developed what we believe to be an unrivalled reporting process, carried out by our dedicated business intelligence team. It is centred around activity to target, compliance with key performance indicators, patient feedback and satisfaction. We routinely receive exceptional feedback from our patients and service users. We are looking forward to receiving similar feedback from Trust and ICB colleagues on the quality of our activity reports. Can you assess for people of all ages? Yes. Our neurodevelopmental service provides assessments to children from two (six for ADHD) to 18 years of age, with no upper limit for adult patients. (We have assessed patients who are over 80 years old!) Are you CQC registered? We are proud to state that we are in the process of submitting our application to the CQC to become registered for treatment of disease, disorder or injury. This means that in addition to providing diagnostic assessments, we can also provide bespoke treatment and aftercare services. I've had my assessment; how long will it take to receive my report? Your full diagnostic report will usually be sent out to you within eight weeks of the conclusion of the assessment. We can provide a short letter confirming the diagnostic outcome while you wait for the full report. Just ask us. Can I access post-diagnostic support through ClinicalPsych-Support ? Anyone can access our bespoke aftercare plans online at ClinicalPsych-support, following an assessment patients will recieve a feedback appointment to discuss their diagnosis and possible aftercare options should they then wish to continue receiving support. At this current time our assessments are carried out online with our current clinic space based at the heart of Birmingham. Details of our self-funded bespoke aftercare and treatment plans can be found when speaking with our specialists. Some cases, following an ADHD assessment, we may be able to provide treatment with medication, depending on the type of arrangement we have with your local Trust or ICB. Our clinicians will be able to provide further information on suitable treatment options following the assessment if you/your child are diagnosed with ADHD. We offer support and care alongside your journey. Each individual is unique. We all fit into the context of our world, our history, our genetics, and values and beliefs. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive. We want to understand you. We want to support you.

Terms and Conditions Terms and conditions ClinicalPsych-Support Terms and Conditions We thought we would set out for our patients the Terms and Conditions in relation to our assessment and treatment of ADHD. Final details are confirmed as you ‘onboard’ with us in our online portal and when, and if, a diagnosis is confirmed, as you engage with us with a treatment pathway. 1.ClinicalPsych-support, will take all necessary steps to protect your privacy and information 2.ClinicalPsych-Support will need to review, use, and disclose information about the patient, their medical/psychiatric diagnosis and treatment to other professionals or care providers 3.You will be expected to give permission for ClinicalPsych-Support to share information with my GP, the NHS and/or other Specialists, as required 4.You will be expected the best of your knowledge, provide your accurate physical and mental health history and status 5.It will be your constant responsibility to inform ClinicalPsych-Support of any changes in your medical status, psychiatric/mental health and social status 6.ClinicalPsych-Support will perform a full assessment and may request other investigations, as required, at times these may prevent ClinicalPsych-Support from commencing treatment until your clinician believes it is safe to continue 7.It is the responsibility of the patient, or their representative, to ensure that they attend pre-booked assessment appointments with ClinicalPsych-Support 8.Failure to attend a pre-booked assessment appointment will be managed in accordance with ClinicalPsych-Support Refund Policy which is available on our website 9.ClinicalPsych-Support will not commence treatment until you have agreed to your treatment plan and ClinicalPsych-Support will follow the agreed treatment plan fully, anticipating compliance with the agreement from the perspective of the patient 10.At ClinicalPsych-Support, we believe that care should continue beyond assessment via either a medical or non-medical treatment package and we encourage all our patients to pursue recommended treatment. 11.You should be aware that your treatment if medical, may carry a risk of side-effects, withdrawal symptoms and possibly other complications. These effects may be heightened if you do not comply with, or adhere to, clinical instructions and/or if you exceed the recommended prescribed dosages of medication. If this were to continue ClinicalPsych-Support may remove treatment without notice on the grounds of patient safety 12.You should understand that it is also at your discretion to stop treatment or investigations, however, if you decide to do so, you understand that this may carry serious risk of side-effects, withdrawal symptoms and/or other complications, for which you solely will take responsibility 13.You should understand that if you breach the details of ClinicalPsych-Support terms and conditions or withdraw from service you remain fully liable for any payments that are due to ClinicalPsych-Support 14.You should understand that if you decide to withdraw from your treatment plan you will be under contract to pay the due fees to ClinicalPsych-Support as negotiated and decided at the time of diagnosis, these are contained in your Patient Agreement Form and / or invoice 15.ClinicalPsych-Support offer treatment in packages of care; with fees on an annual Continuation of the service provided by ClinicalPsych-Support is reliant on fees being paid as agreed. 16.You should understand that ClinicalPsych-Support is offering an Outpatient Consultation Service only. ClinicalPsych-Support is unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support. ClinicalPsych-Support are committed to Protecting and Respecting your Privacy. This policy, together with our terms and conditions, set out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. Important: By submitting personal data to us and/ or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below. References to ‘Data’ in this privacy policy will refer to whatever data you provide when accessing our services. This may be survey responses, data collected in a form, or data inserted on a site hosted by us- it's all your data. Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian. Information we collect about you We request certain data about you, from your interactions with ClinicalPsych-Support and from visiting our website. The data we collect will be adequate, relevant and limited the purpose for which it is to be used. You may give us information about you by completing one of our contact forms or contacting the service, interacting with our social media sites, requesting for information sheets to be emailed to you and speaking with our enquiry team. We will process any data in a lawful, fair and transparent manner. The types of information that we will request, should you want to receive our full services can include your name, email address, phone numbers, postal addresses, payment and bank details, personal description of your circumstances and medical history. Information you choose to give us You may choose to send us previous medical records or reports for your Clinical Consultation/Assessment/Review. You may need to have screening tools and questionnaires/psychometrics for the service you are seeking from one of our clinicians. This information will only be shared on a need to know basis. Information we collect about you We may receive information about you from third parties we work closely with. This may include other medical practitioners (for instance if you agree to your medical records being sent to us) search information providers, sub-contractors in Multi-Disciplinary Team Meetings, payment and delivery services and other clinicians. The law on data protection sets out several different reasons for which a company may collect or process your data. These include: •To carry out our obligations arising from any contracts entered into between you and us relating to psychiatry, psychotherapy and psychologist appointments. •To provide you with information about our services we offer that are similar to those that you have already received or enquired about. •To notify you about changes to our services of our therapists. •To ensure that the content on our website is presented in the most effective manner for you and your computer/mobile device. How Long Do You Keep My information We will keep your data in a form that permits identification for no longer than necessary. In the case of medical records this is 8 years from your last appointment with ClinicalPsych-Support. Information we receive from other sources We take care of your personal data and will only share with third parties where absolutely needed. This includes: •Sharing your contact details, medical records, test results and details of your mental health background and current circumstances with the clinicians who are going to look after you. •If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our privacy policy to protect the rights of our property, safety of clinicians and the trading business ClinicalPsych-Support, and others. This includes without limitation, exchanging information with other companies and organisations for the purpose of fraud protection. •Where appropriate, before disclosing personal data to a third party, we contractually require the third party to take adequate precautions to protects that personal data and to comply with applicable law. How do we use your data? In specific situations, we can collect and process your data with consent. An example of this would be if you ticked a box to receive email newsletters. We will always make it clear to you, which data is necessary in connection with particular services. In some situations, we need your personal data to comply with our contractual obligations with you. For example, if you want an appointment with a psychiatrist, we need to know your contact details, name, age, and some details about your current health and circumstances to book that appointment and inform the clinician who will be seeing you. You have the right to request: •Access to the personal data we hold about you, free of charge however we hold the right to refuse request that are unfounded or excessive. •The correction of your personal data when incorrect, out of date or incomplete. •That we stop holding your data for direct marketing purposes. •That we stop any consent bases processing of your personal data after you withdraw consent. If you would like us to stop holding your data, have concerns about the data we hold, or would like to be transferred to another medical practitioner- please email info@clinicalpsychsupport.com or call 0330 001 5393. If we choose not to action your request, we will explain the reasons for our refusal. You have the right to complain about the refusal to the supervisory authority (ICO). To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy notice. If you have asked someone else to submit a request on your behalf, we will ask them to prove they have your permission to act. The data we collect from you is safely and securely stored on our technological systems that are double password protected. The only staff that have access to your details are clinicians that will work with you and staff that may be taking your enquiry information or accepting and processing your payment. By submitting your personal data, you agree to this processing and storing of information. We will take reasonable necessary steps to ensure that your data is treated securely and in accordance to our privacy policy. All information you provide to use is stored on our secure servers. Any payment transactions will be encrypted. We are continually improving our methods of communication and adding new features to this website so if we change our data protection practises we will notify you on this page, so we encourage you to check this page frequently.

Modern Slavery Statement ClinicalPsych-support has a zero-tolerance approach to modern slavery. We strive to act ethically and with integrity in all of our activities and relationships to make sure modern slavery is not taking place anywhere in Clinicalpsych-support. We believe that a modern slavery statement is an important part of our approach to implementing our ethical policy. We have decided to adopt a ‘statement’ which we will update and publish regularly on our website, although we are not required to have such a statement under current regulations, we believe this is best practice and demonstrates our integrity in this matter. Organisation structure and supply chain ClinicalPsych-support is an innovative virtual clinic for the assessment, diagnosis and treatment of Attention Deficit Hyperactivity Disorder (ADHD) and Autism both neurodevelopmental conditions that impact thousands of UK lives each year. We employ 151 clinicians and support staff, all currently based in the UK. Clinicalpsych-support uses several suppliers to support our clinical activities which include: • the provision of rented offices • IT support contracts • marketing agencies • recruitment and temporary staff agencies. ClinicalPsych-support carries out employment checks, including making sure that our people have the right to work for us and we pay above the Living Wage. Where we use recruitment agencies to fill temporary roles, we make sure their practices meet our standards. Strategy for addressing the risk of modern slavery ClinicalPsych-support considers that there is a risk of modern slavery throughout our supply chain and therefore, our procurement policy and procedures are key to mitigating against this risk We have and will continue to: • review our procedures and create up to date procurement documents • introduce a risk assessment for current and new suppliers. 2 Continuous improvement We will: • continue to review our related policies and documents to make sure these demonstrate the robustness of our approach to removing the risk of modern slavery from our supply chain • update our staff on our new policies and procedures • roll out our procurement approach to all current suppliers • use our procurement approach to review all new suppliers • address modern slavery in all key relevant policies including recruitment, safeguarding and whistleblowing.

Cookie Policy Cookies Policy for www.clinicalpsych-support.com This website uses cookies. Cookies are small text files stored by a web browser when you visit a site. They can be used to remember information about your visit and personal preferences for a website. The cookies used, and their functions are; WordPress cookies These are essential to the operation of the WordPress content management system which powers this site. Google Analytics We use Google Analytics cookies and Remarketing cookies together to inform, optimise and serve ads based on user’s past visits to our website. We use these tools to improve our website for the benefit of our users and make site improvements, all data collected is anonymous. A cookie is only stored on your browser if you a play an embedded video on our website. Don’t click play on any of our videos if you don’t want to have a YouTube cookie set. YouTube is owned by Google and their privacy policy can be found here: www.google.com/intl/en/ policies/privacy Targeting and advertising cookies Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our site. This allows us to provide you with more useful and relevant ads. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. The advertising cookies are in accordance with each provider’s policies: Google: https://www.google.com /policies/technologies/types/ Email tracking We use Open Tracking via MailChimp to understand your interaction with the emails we send you, and to ensure we’re sending you relevant information. Open Tracking downloads a tiny image from the server when you open our email, and lets us know that you opened it, and also tells us which device you opened it on and the email client and browser you used. By signing up, you give us permission to use Open Tracking via MailChimp. you can unsubscribe at any time by clicking on the “click here to unsubscribe” link provided in our emails or by contacting us direct. Email tracking is in accordance with MailChimp’s policies: Mailchimp: https://mailchimp.com/legal /privacy/ Prohibiting the collection of cookies If you would like to prevent us from collecting cookies when you visit our site, please update the privacy setting in your chosen web browser. You can directly control cookie acceptance from there: Google Chrome: https://www.google.com/ chrome/browser/privacy/ Mozilla Firefox: www.mozilla.org/en-US/privacy Internet Explorer: windows.microsoft.com/en-gb/windows/change-internet-explorer-privacy-settings#1TC=windows-7 Google Analytics: https://tools.google.com/dlpage/ gaoptout Digital Advertising Alliance: Opt Out To change cookie collection go to aboutads.info/choices Your Online Choices http://www.youronline choices.com/uk/ http://www.youronline choices.com/uk/your-ad-choices For more information about cookies please click on the following link: www.allaboutcookies.org Disabling Cookies If you do not wish to accept our Cookies you can decline Cookies and/or refuse access to previously stored information by using your web browser. The facilities within your web browser to allow you to do this will vary from browser to browser but they may be found in the “Privacy” or “Cookies” section of the “Properties” menu of your browser. If you require assistance in disabling Cookies you should refer to the “help” menu within your browser. Please note however, if cookies are disabled, you may not be able to use all of the interactive features of our website and it may limit the service we are able to provide to you via the website. Data That we Collect from You We collect the following data: When you request services or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc) and from your usage of the website and any other information you post on the website, e-mail or otherwise send to us. By using the website you consent to the collection, storage, use and transfer of your data by us in accordance with the terms of this Privacy Policy. Use Of Data We use the data that you provide: to supply you with the products, services and information which you have requested; to inform you about our services, events, special offers and similar material; to assess client satisfaction (e.g. where you agree to participate in a survey); and to help improve our services generally. We may contact you by post, telephone or fax as well as by e-mail. If you change your mind about being contacted in the future by any of these means then please let us know. Security All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Disclosure Of Data We process all data in accordance with the Data Protection Act 1998. We may disclose your data to other third parties who act for us and to our business partners for the purposes set out in this Privacy Policy or for purposes approved by you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the data you provide to us without your consent. Your Rights You have the right to ask for a copy of the Data held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your Data. Right to be Forgotten If you would like us to erase the data we hold about you please contact us by email. You will also be asked to prove your Identity with a form of government issued photo ID. Contact Us If you have any queries concerning your data or this policy then please contact info@clinicalpsych-support.com Cookies The EU Cookie Law (The Privacy and Electronic Communications Regulations 2011) is a piece of privacy legislation that requires visitors to give consent before allowing a website to store or retrieve any information from any device through the use of cookies. By educating visitors on how information about them is collected through the use of cookies, and allowing them to decide for themselves if they wish to allow it to take place, the aim is to protect online privacy for everyone. Cookies are small text files, downloaded to your computer by the browser (e.g. Internet Explorer, Firefox etc.) whenever you access a website. They enable websites to store such information as user preferences and login details. They may also be used to record how long you spend browsing each page on a site or what pages you visit most. Cookies can be thought of as providing a “memory” for the website, enabling it to recognise you and respond appropriately. For further information visit www.aboutcookies.org or www.allaboutcookies.org. How this website uses cookies Website Statistics We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website, including how our site is navigated and what pages are most popular. Google will store this information. Google’s privacy policy is available here. Social Media We may also use a number of third party, social media plug-ins including but not limited to Google’s ‘+1′ button, Facebook’s ‘Like Box’, Twitter’s ‘Follow Button’ and LinkedIn’s ‘Share’ and ‘Follow’ buttons. We use these services for the convenience of our visitors, allowing them to access up to the minute information as well as recommend our services to others. To learn more about each organisations’ privacy policies, please visit the links provided below: * Google * Facebook * Twitter * LinkedIn * Pinterest How to disable cookies? By continuing to browse this site you are agreeing to our use of cookies as described above. However you can still disable cookies at a browser level if you wish. You may experience reduced functionality if you choose to do so. The settings that decide how your browser handles cookies will typically be found in the ‘Options’ or ‘Preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details. Individual Rights Any individual can request to see the information we hold on them at any time. If you believe the information we hold on you is incorrect, you will have the right to have this rectified or deleted accordingly. 1. A full list of an individual’s rights under GDPR are as follows: 2. The right to access the personal data we hold on you 3. The right to correct and update the personal data we hold on you 4. The right to have your personal data erased 5. The right to object to processing of your personal data 6. The right to data portability 7. The right to withdraw your consent to the processing at any time for any processing of personal data to which consent was sought. 8. The right to object to the processing of personal data where applicable. 9. The right to lodge a complaint with the Information Commissioners Office. You can contact the Information Commissioners Office via email, on 0303 123 1113, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Other websites This cookie policy only applies to this website. This website links to other websites so please refer to their privacy policies for details on how your information is collected and used. Contact us Please contact us if you have any queries about our cookie policy or the information we hold about you. Storage and Accuracy of Personal Information Where we Store your Personal Information The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) as long as it is in a country which has been assessed by the European Commission and/or ICO as ensuring an adequate level of protection for persona data. We may store and process your personal data through third parties that we use to operate the service that we provide such as MailChimp for email marketing campaigns. By submitting your personal data, you agree to its transfer, storing and processing as it is described above. We take all reasonable steps to ensure that your information is accurate, up-to-date, complete, relevant and not misleading. Retention and Deletion of Personal Information We will retain your information for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent. What to do if you have a concern or complaint about our use of your personal data

The Autism Act

Registered: 15391247.
Official office: Studio 210, 134-146 Curtain Road,
London
EC2A 3AR
England (United Kingdom)

Grosvenor St Pauls Limited
Grosvenor House
11 st Paul's Square
Birmingham
B3 1RB

Application to CQC is in progress

bottom of page