Privacy Policy

ClinicalPsych-Support are committed to Protecting and Respecting your Privacy.

 

This policy, together with our terms and conditions, set out the basis on which any personal data we collect from you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. 

 

Important: By submitting personal data to us and/ or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.

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References to ‘Data’ in this privacy policy will refer to whatever data you provide when accessing our services. This may be survey responses, data collected in a form, or data inserted on a site hosted by us- it's all your data. Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

​ Information we collect about you 

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We request certain data about you, from your interactions with ClinicalPsych-Support and from visiting our website. The data we collect will be adequate, relevant and limited the purpose for which it is to be used.

You may give us information about you by completing one of our contact forms or contacting the service, interacting with our social media sites, requesting for information sheets to be emailed to you and speaking with our enquiry team. We will process any data in a lawful, fair and transparent manner.

The types of information that we will request, should you want to receive our full services can include your name, email address, phone numbers, postal addresses, payment and bank details, personal description of your circumstances and medical history.

 

​ Information you choose to give us

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You may choose to send us previous medical records or reports for your Clinical Consultation/Assessment/Review. You may need to have screening tools and questionnaires/psychometrics for the service you are seeking from one of our clinicians. This information will only be shared on a need to know basis.​

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​ Information we collect about you

 

We may receive information about you from third parties we work closely with. This may include other medical practitioners (for instance if you agree to your medical records being sent to us) search information providers, sub-contractors in Multi-Disciplinary Team Meetings, payment and delivery services and other clinicians.

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 The law on data protection sets out several different reasons for which a company may collect or process your data.

These include:

• To carry out our obligations arising from any contracts entered into between you and us relating to psychiatry, psychotherapy and psychologist appointments.

• To provide you with information about our services we offer that are similar to those that you have already received or enquired about.

• To notify you about changes to our services of our therapists.

• To ensure that the content on our website is presented in the most effective manner for you and your computer/mobile device.

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​How Long Do You Keep My information

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We will keep your data in a form that permits identification for no longer than necessary. In the case of medical records this is 8 years from your last appointment with ClinicalPsych-Support.

​ Information we receive from other sources

We take care of your personal data and will only share with third parties where absolutely needed. This includes:

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• Sharing your contact details, medical records, test results and details of your mental health background and current circumstances with the clinicians who are going to look after you.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our privacy policy to protect the rights of our property, safety of clinicians and the trading business ClinicalPsych-Support, and others. This includes without limitation, exchanging information with other companies and organisations for the purpose of fraud protection. 

• Where appropriate, before disclosing personal data to a third party, we contractually require the third party to take adequate precautions to protects that personal data and to comply with applicable law. 

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How do we use your data?

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In specific situations, we can collect and process your data with consent. An example of this would be if you ticked a box to receive email newsletters. We will always make it clear to you, which data is necessary in connection with particular services. 

In some situations, we need your personal data to comply with our contractual obligations with you. For example, if you want an appointment with a psychiatrist, we need to know your contact details, name, age, and some details about your current health and circumstances to book that appointment and inform the clinician who will be seeing you.

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You have the right to request:

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• Access to the personal data we hold about you, free of charge however we hold the right to refuse request that are unfounded or excessive.

• The correction of your personal data when incorrect, out of date or incomplete.

• That we stop holding your data for direct marketing purposes.

• That we stop any consent bases processing of your personal data after you withdraw consent.

 

If you would like us to stop holding your data, have concerns about the data we hold, or would like to be transferred to another medical practitioner- please email info@clinicalpsychsupport.com or call 0330 001 5393.

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If we choose not to action your request, we will explain the reasons for our refusal. You have the right to complain about the refusal to the supervisory authority (ICO).

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To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy notice. If you have asked someone else to submit a request on your behalf, we will ask them to prove they have your permission to act.

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The data we collect from you is safely and securely stored on our technological systems that are double password protected. The only staff that have access to your details are clinicians that will work with you and staff that may be taking your enquiry information or accepting and processing your payment. By submitting your personal data, you agree to this processing and storing of information. We will take reasonable necessary steps to ensure that your data is treated securely and in accordance to our privacy policy.

All information you provide to use is stored on our secure servers. Any payment transactions will be encrypted.

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We are continually improving our methods of communication and adding new features to this website so if we change our data protection practises we will notify you on this page, so we encourage you to check this page frequently.